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Hi, i have some medical issues and don't know what to do
JA: Have you seen a doctor about this yet? What medications are you taking?
Customer: Taking only alergy tablets piriteze I have not seen any doctor yet
JA: Is there anything else the Doctor should know before I connect you? Rest assured that they'll be able to help you.
Customer: No idea

I have a zanussi zc168300xa induction cooker and the fan won't turn off
JA: How old is your Zanussi appliance?
Customer: Purchased 31.3.2018
JA: How long has this been going on with your Zanussi appliance? What have you tried so far?
Customer: Switched off at that mains. That didn't work. Since this morning after breakfast
JA: Anything else we should know to help you best?
Customer: No

Hi, i wanna raise a case against an airline and a travel agency
JA: The Lawyer can help you determine if you have a case. Where are you located? These laws vary by location.
Customer: Barnet, London
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: Not much I’ll tell them all the required details

I believe I have shingles. Am I ok to go out?
JA: What are all your symptoms? Have you talked to a doctor about shingles?
Customer: I spoke to a doctor on the phone on Monday. Sent pictures around my tummy. She gave my hydrocortisone cream. The rash has eased around my tummy but I now have a dreadful rash and severe pain in my inner left arm
JA: Got it. Have you used anything besides hydrocortisone for this?
Customer: i use anti histamines as I suffer with hay fever but this isn’t easing the tingling and dreadful irritation
JA: Thank you so much for your time. Finally, is there anything else in your medical history you think the Doctor should know?
Customer: i take blood pressure, statin and apixaban tablets

If I sell an asset which I inherited from my wife and on which no IHT was paid because of spouse exemption, is the base cost my wife's base cost or the market value at the date of her death?
JA: Have you talked to a tax professional about this?
Customer: Not yet
JA: Is there anything else the Accountant should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

Hi. I have a siemens fridge freezer and the freezer is not working. Cold but not freezing. Can you help?
JA: Do you know the model of your Siemens fridge? How old is it?
Customer: KG49NAI32G 7 years old
JA: How long has this been going on with your Siemens refrigerator? What have you tried so far?
Customer: About 4 days. Tried unplugging it for 4 hours and starting again. Temp display shows -16 but this is clearly wrong. Also, when the alarm goes off and I cancel it, the display shows 19.
JA: Anything else we should know to help you best?
Customer: It is possible that the door had been left open for a while as when the alarm went off this is when I found the problem.

I have just married (9 months ago). Both my husband snd I own a property each. His grown up children have remained in his house snd he has moved into mine ad my children are younger.
JA: Have you talked to a tax professional about this?
Customer: I presume he will be liable for capital gains on his should we sell it? Will that be on the difference between the purchase price snd the sales price?
JA: What are the assets or property for this capital gain?
Customer: No I haven’t
JA: Is there anything else the Accountant should know before I connect you? Rest assured that they'll be able to help you.
Customer: No. He may choose to rent out the property instead of sell for a few years

In April, I ordered a delivery of logs from A&R Logs, through their website, and paid immediately by transfer, as I had done this a few times before, and was happy with their service. The amount was £130. Unfortunately I paid before reading the email acknowledging the order. On thos ot said that they had changed their banking details and could not retrieve any payment made into the old account. I consulted the Nationwide Recovery team, who said if the account had been closed I should be repaid, as it was no longer active. After a month with no action, I talked to N'Wide again, and they told me that the other bank had refused to repay the money. Since then the A&R website has clearly stated, in red, on the initial page to be aware that the bank details had changed. This was NOT evident when I put in my order. I have spoken to the owner Reece Newman a couple of times, initially a couple of days after I put in the order, and he said "I'll see what I can do, I may be able to drop the logs in next week,. as I was good customer. The second time I rang him, he repeated this. I asked him why the money could not be refunded, and he sai that he previously had an account with NatWest, but had moved, as he wanted to change to internet banking. I got the feeling that there had been some conflict. Since then, I have neither received the logs, or heard from him or Nationwide. I'm a 77yr old on a basic pension, and £130 is a lot of money for me to write off. I really don't know what to do next, or what my rights are, and would be very grateful for your advice. My apologies for such a long email! Yours hopefully, Penny Haselfoot
JA: Have you talked to a lawyer about this? In which country do you live? If different, which country is your legal question related to?
Customer: .I have not talked to a lawyer, I live in Eadt Sussex, UK, and A&R Logs are also based in East Sussex.
JA: What steps have you taken so far?
Customer: Spoken to my bank, Nationwide, and to Reece Newman. I assumed this would contravene Trading Standards, which is why I contacted you.
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: I cannot afford to pay a lawyer, and this would probably cost mire than losing the money. I basically just want to know my legal postion

I have this horrible smell coming from my throat, I have suspected it’s Candida epiglottits, I do nasal rinses and everything and it’s literally making me housebound due to being so embarrassed, I can’t actually smell it but I know it’s there - how can I get rid of this? It’s ruining my life and my child’s
JA: What are all your symptoms? Are you taking any medication?
Customer: Bad smell and when I had a camera up my nose and down my throat a piece of cartilidge above my voice box was covered in a white coating but the doctor dismissed as smoking but I haven’t smoked in a year
JA: Got it. When was your last doctor visit? What did you discuss?
Customer: 2 or so months ago, I got oral liquid for a coated tongue
JA: Thank you so much for your time. Finally, is there anything else in your medical history you think the Doctor should know?
Customer: I had a bad case of glandular fever around 4 years ago

Hi. On Thursday I had to call an ambulance out to me. They think I had severe vertigo. I am still bed bound since Thursday and I cannot do my daily activities as my balance is still affected. I cannot walk far and I need support. I still have dizzy spells and my head is very wobbly. Could it be something more than vertigo?
JA: Have you used any medication for vertigo?
Customer: No I haven’t been prescribed as my doctors is closed and I cannot drive at the moment to go and get some
JA: Got it. What did you discuss at your last visit to the doctor?
Customer: I haven’t discussed it with my doctor as it only happened on Thursday and I’ve never experienced vertigo before
JA: Thank you so much for your time. Finally, is there anything else in your medical history you think the Doctor should know?
Customer: my sister was recently diagnosed with MS